Guest Comments

The Best Western Grosvenor Hotel receives regular feedback from guests who have had an enjoyable experience at the hotel.

Below is a sample of some of the comments received from our guests.

Wedding March 2008

Myself and Lesa would like to give you our sincere thanks for putting on such a great day for us last Friday.You made our special day perfect and we thank you for that.
Thank you for being so helpful throughout the build up to it and a special thanks
to all the staff.

Conference Training March 2008

I have had feedback from the delegates from the course on 3-6 March. Just to say thank you to you and your staff for looking after them so efficiently. They were very impressed with the service and attention to detail.

Family Weekend February 2008

Please pass my thanks to all your colleagues at the hotel, who all provided an excellent service to us. All my faily were more than impressed that the rooms were ready so early on the day! All the staff were friendly & helpful, the food was excellent & everyone had a great time!

Lucas & Lisle Lodge January 2008

On behal of the Lodge, thank you for once again affording to us all the excellent service & expertise at the Ladies Festival. Our compliments to the chef for producing a
scrumptuous meal!

Wedding November 2007

We wanted to say a very big thank you for everything you did to make the planning of our wedding run so smoothly. The day itself was wonderful and once again, everything went so well. We had an absolutely fantastic time & would like to thank you and your staff formaking it such a brilliant & memorable day!

Wedding November 2007

My wife & I would like to thank you so much for making our wedding day at your hotel so special! The service you provided throughout the day was better than we could have hoped for. Your attentiveness & consideration for all our requirements was greatly appreciated by all!

Anonymous couple from Canada stayed June 2007

Nice hotel, nice clean rooms, great showers....the best in Europe! This hotel is also centrally located for places to eat, visit and shop.

Martyne from Loughborough stayed May 2007

The location was perfect for visiting the shops and restaurants, accommadation was very clean and the breakfast first class. Staff very obliging and friendly.

Richard from Newton Abbot stayed April 2007

This hotel is in a superb location for visiting Stratford on foot.

Anonymous couple stayed on 6th April 2007

"Reception staff were very friendly and welcoming"